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Our Family Feedback Form

FAMILY FEEDBACK FORM

In order to serve you better, we know that it is important to accept any criticisms along with praise in order to excel in our cause. We encourage you to provide us with your genuine comments on how well we served you in your time of need. 


Personal Information
Name: 
Address:
City:    Postal Code:
Phone:

Funeral home related feedback

Name of the Funeral Director who assisted you:


1. Why did you choose our funeral home? (Choose all that apply)
Service pre-arranged Religious affiliation
Recommended by clergy Recommended by friend
Previously served family Reputation
Location Facilities
Prices Other: 

2. How did you hear about our funeral home?
Newspaper Yellow Pages
Recommended by clergy Getting to know you
funeral home Employee Reputation
Other (please specify):  

3.During the arrangement conference, did you find the information provided helpful in making your selections? (please select only one)
Yes No Not Sure

4. Was our Staff Courteous?
Yes No Not Sure

5. Would you please rate the following IF THEY APPLY! (choose only one response for each item)
Satisfied Neutral Dissatisfied
Initial contact with our firm
Arrangement Conference
Merchandise Selection
Appearance of Deceased
Visitation
Arrangement Co-Ordination
Appearance of facilities
Staff Attitude


6. Please respond to the following statement,"The prices charged by our funeral home were reasonable." (Choose the one that applies)
I Agree I Disagree Not Sure

7. Based on your experience, would you recommend our funeral home to others? (If the answer is no, please explain below in the provided comments box)
Yes No Not Sure

Additional Comments or Suggestions


 

Immediate Need

If you have immediate need of our services, we're available for you 24 hours a day.

Obituaries & Tributes

It is not always possible to pay respects in person, so we hope that this small token will help.

Pre-Arrangement

Dying is one of the few events in life that's certain to occur, yet one we rarely plan for. Should we spend more time preparing for a two week vacation than we do our last days on Earth?

Daily Grief Support by Email

Grieving doesn't always end with the funeral: subscribe to our daily grief support email, designed to help you a little bit every day, by filling out the form below.

Weekly Email Tips to Support a Grieving Friend

Those grieving are in great need of support. If a close friend has recently experienced a loss, fill out the form below to subscribe to our weekly tips and find out how you can be most helpful.

Proudly Serving the Communities of the Lehigh, Saucon, and Upper Perkiomen Valley regions, including Alburtis, Allentown, Bally, Barto, Bechtelsville, Bethlehem, Boyertown, Catasauqua, Center Valley, Collegeville, Coopersburg, Coplay, Easton, East Greenville, Emmaus, Fountain Hill, Gilbertsville, Green Lane, Hellertown, Hereford, Huffs Church, Kintnersville, Lehighton, Macungie, Mertztown, Milford Square, Nazareth, New Tripoli, Northampton, Quakertown, Palm, Palmerton, Pennsburg, Perkiomenville, Pleasant Valley, Pottstown, Red Hill, Richlandtown, Schwenksville, Spinnerstown, Springtown, Sumneytown, Topton, Trumbaursville, Tylersport, Whitehall, Zionsville, and surrounding areas. Also serving the Hindu, Buddhist, Jain, Taoist, and Sikh communities.
(215) 679-5933 Falk Funeral Homes & Crematory Inc. - Pennsburg
163 Main St.
Pennsburg, PA 18073
Fax: (215) 679-5782
Email: memorial@falkfuneralhomes.com
610-838-9191 Falk Funeral Homes & Crematory Inc. - Hellertown
1418 Main Street
Hellertown, PA 18055
Fax: 610-838-7922
Email: memorial@falkfuneralhomes.com
(215) 679-5933 Falk Funeral Homes & Crematory Inc. - Pennsburg
163 Main St.
Pennsburg, PA 18073
Fax: (215) 679-5782
Email: memorial@falkfuneralhomes.com
(215) 679-5933 Falk Funeral Homes & Crematory Inc. - Pennsburg
163 Main St.
Pennsburg, PA 18073
Fax: (215) 679-5782
Email: memorial@falkfuneralhomes.com
(215) 679-5933 Falk Funeral Homes & Crematory Inc. - Pennsburg
163 Main St.
Pennsburg, PA 18073
Fax: (215) 679-5782
Email: memorial@falkfuneralhomes.com